[cs_section style=”margin: 0px; padding: 52px 0px 0px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 4px 4px 4px 4px; border-style: solid; border-color: #db5842; color: #ffffff; background-color: #4293db;” front_image=”http://allc.asia/wp-content/uploads/Servant-Leadership.jpg” front_image_width=”200px” front_title=”LISTENING” front_text=”To actively pay attention to and consider what others have to say.” back_style=”border-width: 4px 4px 4px 4px; border-style: solid; border-color: #4293db; color: #ffffff; background-color: #db5842;” back_title=”DETAILED DESCRIPTION” back_text=”Listening means knowing what others have said and meant to say and leaving people comfortable that they have been heard. What most people need to learn is how to listen when they don’t want to. Listening doesn’t mean that you accept what others say or even that you have accepted them. It just means truly listening to what people have to say.” back_button_text=” ” back_button_link=”http:///#x-section-2″ back_button_color=”#ffffff” back_button_bg_color=”#db5842″ padding=”10% 10% 10% 10%”][x_blockquote cite=”Proverbs 2:2″ type=”center” style=”border:none;”]Making your ear attentive to wisdom and inclining your heart to understanding[/x_blockquote][x_line][/cs_column][/cs_row][/cs_section][cs_section style=”margin: px; padding: 15px 0px 55px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column class=”miniH4″ style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text “]Skilled Characteristics[/x_custom_headline][x_gap size=”50px”][x_feature_list animation_offset=”50″ animation_delay_initial=”0″ animation_delay_between=”300″][x_feature_box title=”Active” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_border=”border-width: 0px 0px 0px 0px; border-style: solid; border-color: #43c6db;” graphic_icon=”user-plus” graphic_animation=”flipInX” connector_animation=”fadeIn” style=”font-size: 1.2″]Practices attentive and active listening[/x_feature_box][x_feature_box title=”Patience” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_border=”border-width: 0px 0px 0px 0px; border-style: solid; border-color: #43c6db;” graphic_icon=”user-plus” graphic_animation=”flipInX” connector_animation=”fadeIn”]Has the patience to hear people out[/x_feature_box][x_feature_box title=”Restates” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_border=”border-width: 0px 0px 0px 0px; border-style: solid; border-color: #43c6db;” graphic_icon=”user-plus” graphic_animation=”flipInX” connector_animation=”fadeIn”]Can accurately restate the opinions of others even when in disagreement[/x_feature_box][x_feature_box title=”Body Language” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”circle” graphic_color=”#ffffff” graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_border=”border-width: 0px 0px 0px 0px; border-style: solid; border-color: #43c6db;” graphic_icon=”user-plus” graphic_animation=”flipInX” connector_animation=”fadeIn”]Demonstrates attentiveness through body language – eye contact, good posture, hands not fidgeting, smiling, nodding or through other culturally relevant ways[/x_feature_box][/x_feature_list][x_custom_headline level=”h4″ looks_like=”h5″ accent=”false” class=”center-text ” style=”color:#001123″]”Most people do not listen with the intent to understand; they listen with the intent to reply.”
– Stephen R. Covey[/x_custom_headline][x_gap size=”50px”][x_line][/cs_column][/cs_row][/cs_section][cs_section style=”margin: 0px; padding: 15px 0px 55px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column class=”miniH4″ style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text “]Unskilled Characteristics[/x_custom_headline][x_gap size=”50px”][x_feature_list animation_offset=”50″ animation_delay_initial=”0″ animation_delay_between=”300″][x_feature_box title=”Unfocused” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Does not listen well – loses focus easily[/x_feature_box][x_feature_box title=”Cuts In” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Cuts people off and finishes their sentences if they pause or hesitate[/x_feature_box][x_feature_box title=”Interrupts” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Interrupts to make a statement or offer a solution or decision[/x_feature_box][x_feature_box title=”Not Open” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Does not learn much from interactions with others – only interested in being heard by others[/x_feature_box][x_feature_box title=”Thinking” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Appears not to listen or is too busy thinking about one’s own response[/x_feature_box][x_feature_box title=”Misunderstands” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Many times misses the point others are trying to make[/x_feature_box][x_feature_box title=”Arrogant” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]May appear arrogant, impatient or uninterested in what others have to say[/x_feature_box][x_feature_box title=”Biased” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]May value and thus listen to some groups/people but not to others[/x_feature_box][x_feature_box title=”Inaccurate” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”hexagon” graphic_color=”#ffffff” graphic_bg_color=”#db5842″ align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”flipInX” connector_animation=”fadeIn”]Is commonly inaccurate in restating what others have said[/x_feature_box][/x_feature_list][x_custom_headline level=”h4″ looks_like=”h5″ accent=”false” class=”center-text ” style=”color:#001123″]”Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”
– Larry King[/x_custom_headline][x_gap size=”50px”][x_line][/cs_column][/cs_row][/cs_section][cs_section style=”margin: 0px; padding: 15px 0px 55px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column class=”miniH4″ style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text “]Causes of Weakness[/x_custom_headline][x_gap size=”50px”][x_feature_list animation_offset=”50″ animation_delay_initial=”0″ animation_delay_between=”300″][x_feature_box title=”Arrogant” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Thinks too highly of oneself[/x_feature_box][x_feature_box title=”Defensive” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Overly focused on protecting oneself from looking bad[/x_feature_box][x_feature_box title=”Self-Focused” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Uninterested in the thoughts, ideas and feelings of others[/x_feature_box][x_feature_box title=”Independent” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Does not sufficiently value the input and ideas of others[/x_feature_box][x_feature_box title=”Impatient” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Not willing to take the time to truly listen to others before making a decision and taking action[/x_feature_box][x_feature_box title=”Selective” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Believes that only certain people have relevant things to share[/x_feature_box][x_feature_box title=”Busy” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”square” graphic_color=”#db5842″ graphic_bg_color=”#43c6db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”user-times” graphic_animation=”fadeInLeft” connector_animation=”fadeIn”]Too busy to take time to listen to others[/x_feature_box][/x_feature_list][x_custom_headline level=”h3″ looks_like=”h5″ accent=”false” class=”center-text ” style=”color:#001123″]”The way of a fool is right in his own eyes, but a wise man listens to advice.”
Proverbs 12:15 [/x_custom_headline][x_gap size=”50px”][x_line][/cs_column][/cs_row][/cs_section][cs_section style=”margin: 0px; padding: 70px 0px 0px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text man” style=”font-size: 2.5em;”]Advice[/x_custom_headline][x_gap size=”30px”][cs_text style=”margin: 0.5em 0 2em; font-size: 1.5em;” text_align=”none”]Review the simple application steps below and choose 1 or 2 things you can do to spur yourself on to further growth.[/cs_text][x_feature_list animation_offset=”50″ animation_delay_initial=”0″ animation_delay_between=”300″ class=”noH4″][x_feature_box title=” Choose” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”badge” graphic_color=”#db5842″ graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”check” graphic_animation=”fadeInDown” connector_animation=”fadeIn”]CHOOSE: Virtually all people are capable of listening. Usually the problem lies with choosing to listen in a given situation.[/x_feature_box][x_feature_box title=”Be Quiet” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”badge” graphic_color=”#db5842″ graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”check” graphic_animation=”fadeInDown” connector_animation=”fadeIn”]BE QUIET: Keep your mouth closed. Give appropriate eye contact. Take notes. Don’t frown or fidget. Periodically give verbal acknowledgements such as ‘yes’, or ‘ok’, or ‘uh ha’. Paraphrase what the person said and then ask if you understood correctly. Don’t interrupt. [/x_feature_box][x_feature_box title=” Ask Questions” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”badge” graphic_color=”#db5842″ graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”check” graphic_animation=”fadeInDown” connector_animation=”fadeIn”]ASK QUESTIONS: Ask probing questions to get more clarity. Ask clarifying questions. Ask confirming questions to ensure proper understanding. [/x_feature_box][x_feature_box title=” Selective Listener?” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”badge” graphic_color=”#db5842″ graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”check” graphic_animation=”fadeInDown” connector_animation=”fadeIn”]SELECTIVE LISTENER? Identify in what kind of situations you don’t listen well. Who don’t you listen to? Why not? Does it ever relate to the person’s age, gender, skills, personality, intelligence, education, experience, title, ethnicity, or a type of setting (like a loud environment), or the amount of time you have? Challenge yourself to practice listening to those you don’t usually listen to. Listen for content. Separate the content from the person. Try to expect possibly valuable input from everyone.[/x_feature_box][x_feature_box title=” Receive” title_color=”” text_color=”” graphic=”icon” graphic_size=”45px” graphic_shape=”badge” graphic_color=”#db5842″ graphic_bg_color=”#4293db” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”1px” connector_style=”dashed” connector_color=”#272727″ graphic_icon=”check” graphic_animation=”fadeInDown” connector_animation=”fadeIn”]RECEIVE NEGATIVE FEEDBACK: Shift your thinking to actually appreciate ALL feedback – and listen! Try to accurately understand what the person is trying to tell you. Your goal is not to accept or refute or even respond to what the person says. Just listen, ask questions, and paraphrase. And THANK people for their input, even when you don’t like it or you disagree with it.[/x_feature_box][/x_feature_list][x_gap size=”50px”][x_line][/cs_column][/cs_row][/cs_section][cs_section style=”margin: 0px; padding: 85px 0px 55px; ” bg_color=”#ffffff”][cs_row style=”margin: 0px auto 30px; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text man”]Resources[/x_custom_headline][x_gap size=”30px”][/cs_column][/cs_row][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″][x_accordion][x_accordion_item title=”Books ” open=”false”]
- Just Listen: Discover the Secret to Getting Through to Absolutely Anyone – Mark Goulston & Keith Ferrazzi
- Nonviolent Communication – Rosenberg[/x_accordion_item][x_accordion_item title=”Assessments and Tools” open=”false”]
- Listening Assessment[/x_accordion_item][/x_accordion][/cs_column][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″][x_accordion][x_accordion_item title=”Online Resources” open=”false”]
- How to be a better listener – Mindtools[/x_accordion_item][x_accordion_item title=”Training” open=”false”][/x_accordion_item][/x_accordion][/cs_column][/cs_row][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_gap size=”50px”][x_line][/cs_column][/cs_row][/cs_section][cs_section class=”developMe” style=”margin: 0px; padding: 85px 0px 0px; ” bg_color=”#ffffff”][cs_row style=”margin: 0px auto 30px; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”center-text man”]Develop Me[/x_custom_headline][x_gap size=”30px”][/cs_column][/cs_row][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″][x_button size=”jumbo” block=”true” circle=”false” icon_only=”false” href=”http://allc.asia/goals” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”text-shadow: none;”]Set a Goal[/x_button][x_gap size=”40px”][x_button size=”jumbo” block=”true” circle=”false” icon_only=”false” href=”http://allc.asia/evaluate” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”text-shadow: none;”]Evaluate / Followup[/x_button][/cs_column][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″][x_gap size=”50px” class=”x-hide-xl x-hide-lg x-hide-md “][x_button size=”jumbo” block=”true” circle=”false” icon_only=”false” href=”http://allc.asia/plans” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”text-shadow: none;”]Develop a plan[/x_button][x_gap size=”40px”][x_button size=”jumbo” block=”true” circle=”false” icon_only=”false” href=”http://allc.asia/connect-me” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” style=”text-shadow: none;”]Find a Mentor / Coach[/x_button][/cs_column][/cs_row][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][cs_text]Photo credit[/cs_text][/cs_column][/cs_row][/cs_section]